Refund policy

Return and refund policy

Personalized and customizable items
Because I make personalized and customizable items to your specifications, they generally can’t be returned or refunded for a change of mind or an error in the details you provided. Please check names, wording, colors, and other selections carefully before placing your order.

Other items
If an item is eligible for a return, its product description will say so and provide the applicable instructions. Please check the product description before ordering.

Damaged, incorrect, or incorrectly personalized items
If your order arrives damaged, I send the wrong item, or I make a mistake with the personalization, please contact me within 2 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging where relevant. I’ll review the issue and work with you to make it right. For a damaged item, I’ll provide a replacement at no additional cost when a replacement is possible.

Questions
If you’re unsure whether an item can be returned, or you have a concern about an order, please contact me before ordering or as soon as an issue arises.